Dust concern, Smith Rd: rising fast
Early warning
Sentiment velocity tracks how quickly concern is building across email, social media and calls, so you can act before a complaint becomes a regulator notice or a ministerial.
Resources · Energy · Infrastructure · Government
Engagement
you can prove.
- Hosted in AWS Sydney
- Onshore AI inference
- Australian owned
The problem
Your engagement record is your evidence. Most of it is scattered.
Whether you run a mine, a rail corridor or a council, the same gap shows up the moment someone asks you to back up what you did.
Excel
Engagement_Register_FINAL_v7.xlsx
Outlook
RE: RE: RE: access to Lot 12
Legacy CRM
Event logged · summary blank
Daily media digest
Emailed, never linked to anyone
Field notebook
Photo on a phone in the site ute
Someone’s memory
Moved to another project in June
01
Days to answer a simple request
The audit, ministerial or Right to Information request arrives, and someone starts reconstructing the history by hand.
02
Activity counted, outcomes not
"27 surveys, 30 pop-up attendees" proves you were busy. It does not show whether trust or understanding changed.
03
A spike you cannot explain
Complaints jump and nobody can say why, where or who. Overlapping categories double-count the same concern.
Three audiences, one record
Sooner or later, someone asks you to prove it.
Who asks changes. What they need from you is the same: evidence that stands up.
From: Compliance officer, state EPA
"Please provide evidence of compliance with conditions 9 to 16 by close of business Friday."
- Without a connected record
- Someone drops everything to search spreadsheets, inboxes and the old CRM, and hopes nothing is missing.
- With VivoAI
- Each condition already has its evidence linked. Check the gaps, export the pack.
- Resources & energy
- Approval conditions, offset obligations and environmental audits across sites and states.
- Government & infrastructure
- Recordkeeping obligations and project records kept for years after delivery ends.
From: Councillor, Division 4
"Residents tell me nobody listened. What actually changed after the consultation?"
- Without a connected record
- You can report how many surveys and pop-ups you ran, but not whether anyone’s view moved.
- With VivoAI
- Baseline trust and understanding, track how they shift, and show the outcome by area.
- Resources & energy
- Community benefit commitments that now form part of the approval itself.
- Government & infrastructure
- Outcomes reporting on trust and perception for sensitive projects.
From: Solicitor for the landholder, Lot 12
"Our client was told access would be restored by June. Who said that, and when?"
- Without a connected record
- The person who said it has moved on. The answer is in an email chain nobody can find.
- With VivoAI
- Every commitment is tied to who made it, when, and to whom, with contradictions flagged.
- Resources & energy
- Land access history that survives staff turnover and contractor changes.
- Government & infrastructure
- Property-level records for land resumptions that hold up under challenge.
How it works
Follow one phone call.
A resident rings the project hotline at 7:40pm. Here is what happens to that call, and why it matters six months later.
- 01
Capture
Calls, emails, field visits, meetings and media land in one place, transcribed and summarised. Nobody re-keys anything.
- 02
Link
AI suggests what the record relates to. Your team confirms. The call is now evidence, not just a log entry.
- 03
Answer
The same call now shows up wherever someone needs it: the evidence pack, the complaints register, the landholder's history.
Illustrative example
Where AI helps
AI that does the heavy lifting. People who make the calls.
Less time filing and chasing, and more warning before an issue becomes a compliance event or a headline.
6 complaints clustered near one intersection
See where and who
Map issues, sentiment and conditions to properties, corridors and sites. When complaints spike, see exactly where they come from and which commitments apply there.
Response drafted from the call and the commitment
First drafts in minutes
Onshore AI drafts responses, summarises submissions and prepares briefing notes and engagement plans, so specialist time goes on judgement and verification.
Who it’s for
Built for the way you work
- Resources & energyApproval conditions, obligations and offsets across sites, with a portfolio view for legal and compliance and site-level detail for project teams.
- Government & councilsOutcomes reporting, property-level records for land resumptions, and project records kept for as long as the law requires.
- Infrastructure deliveryOne stakeholder view across portfolio, program and project, with commitment tracking and out-of-hours enquiries routed to the right person.
Spec sheet
Built to be trusted with the record.
Evidence is only useful if your IT, legal and security teams can sign off on the system holding it. Here is exactly what we can and cannot claim.
- Data region
- AWS Sydney (ap-southeast-2), with the region enforced in code.
- AI inference
- Runs onshore. Offshore processing paths are disabled by default.
- Security baseline
- Built against the Australian Government Information Security Manual (ISM), ISO/IEC 27001 controls and the ASD Essential Eight.
- IRAP
- Not assessed. The AWS Sydney infrastructure we run on is IRAP-assessed; that covers our infrastructure.
- Rollout
- Start on one or two projects, alongside the system you already use.
- Pricing
- Published, flat tiers. No per-seat charges.
- Ownership
- Australian owned, based in Brisbane.
Frequently Asked Questions
What teams ask before they put their engagement record in VivoAI
A stakeholder engagement platform is software that helps organisations manage relationships with stakeholders, track community feedback and coordinate consultation. VivoAI goes further: it keeps every conversation, commitment and approval condition on record and linked, so you can show the regulator, the community or a court exactly what was said, promised and done.
VivoAI holds your approval conditions, obligations and commitments in one register and links each one to the engagement records, documents and actions that evidence it. When an audit arrives with little notice, you can export an evidence pack rather than searching spreadsheets and inboxes.
Yes. Councils and agencies need to prove their engagement too: to elected members, to the community, and sometimes to a court. VivoAI supports outcomes reporting on trust and understanding rather than activity counts, property-level records for land resumptions, and keeping project records for as long as the law requires.
No. Most organisations start VivoAI on one or two sensitive projects alongside their existing system, such as Consultation Manager or Borealis. Once the value is clear, you decide how far to take it.
Yes, VivoAI is specifically designed for Australian government and critical infrastructure projects. All data is hosted within Australia in the AWS Sydney region, with the region enforced in code, and AI inference runs onshore. Our architecture is built against the Australian Government Information Security Manual (ISM), ISO/IEC 27001 controls and the ASD Essential Eight. VivoAI is not IRAP-assessed; the AWS Sydney infrastructure we run on is IRAP-assessed, which covers our infrastructure.
VivoAI's onshore AI suggests links between records, flags building concern through sentiment velocity, and drafts responses, summaries, briefing notes and engagement plans. Your team reviews and confirms. Specialist and consultant time goes on judgement and verification instead of paperwork.
Next step
Book a Demo
See how VivoAI transforms stakeholder engagement for Australian government and infrastructure projects.
- Reply within one business day
- Hosted in AWS Sydney